Case Study 3: Lowering Risks Involved in Transporting High-Value Goods
KM Trans Logistics, a car and steel carrier company based in Jaipur, India, has been transporting high-value goods for more than 25 years. The high value of these goods has always meant high stakes: if one of their vehicles was to meet with an accident, or if small dents should be seen in the goods, the entire shipment could be rejected—meaning crores worth of losses. For this reason, KMT emphasizes certain mandates and regulations to keep the driver and their vehicles safe, including speed limits, hard braking ‘surveillance’, scheduled driving hours and mandatory breaks from driving. For KMT, It is important that their drivers follow these rules to ensure a healthy fleet and minimized losses from cargo damage.
Why the Rules?
One of KMT’s biggest concerns, among these mandates, was the practice of continuous driving. Driving large 35 plus tonne tractor trailers is a cumbersome task, and hence KMT ruled that drivers could only drive their vehicles for 4 hours at a stretch, with each stretch separated by a mandated 30-minute break. This rule is meant to ensure that drivers are always well-rested: a drowsy or fatigued driver operating a vehicle for several hours continuously could increase the chances of an accident exponentially.
Issues Faced by KMT
To understand whether drivers were following this rule, KMT was using GPS trackers to generate data pertaining to trip completion times, average speeds, and stoppage locations. This was a vast quantum of data, given the large fleet size. The problem was that conducting this procedure manually across 1200-1300 vehicles became an impossible task. What they required was a system that would track ‘geospatial’ data from all of their vehicles, consolidate this information, and provide alerts in real-time. Their specific requirement, as presented to Intangles, was that they wanted to be notified as soon as a vehicle crossed the 4 hour driving mark without a 30 mins stoppage in between.
Working with KMT, Intangles built a live incidents dashboard customized for their needs. With this dashboard, fleet managers can see data on several metrics in the context of continuous driving all at once. As requested, vehicles violating the ‘30-minute break’ rule are immediately flagged in the system as a new alert on the dashboard. With the system updating itself in real-time, users are not only able to pinpoint which vehicles are violating the ‘30-minute break’ mandate but also planned vs. actual break time, when the break was taken, how many extra hours were driven, how much distance was covered in that stretch, as well as mapped locations of the entire journey. Then, with a quick phone call or SMS to the driver, they are able to mark the issue as resolved.
The impact of using Intangles’ live incident dashboard in addressing a consistent pain point has been significant for KMT. Since 2019, they have seen an improvement in driver compliance, and a consequent decrease in losses due to accidents or shipment damage. The number of drivers who are fully compliant with the safety mandates is steadily increasing, and KMT has seen an aggregate reduction of 10% in continuous driving incidents per month.
More than anything else, KMT’s fleet managers now have the ease of receiving and analysing this information at their fingertips. The automation of these processes—making the real lives in the industry easier and safer—is perhaps the biggest achievement of Intangles’ solution.